FREQUENTLY ASKED QUESTIONS

Ripar Inc. ships by USPS, UPS or FedEx to United States addresses only. We cannot accept international shipping or billing addresses (including Canada).

You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.

To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed by the order history section for Ripar Inc. registered members. if you have questions about your order, please call us at 1-800-775-1827 or email us and we will be happy to assist you.

All orders shipped from Ripar Inc. will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

At Ripar Inc. cosmetics, your satisfaction is our guarantee. Please click HERE for step-by-step directions on returning procedure. Please note that eGift Cards cannot be returned or exchanged.

If your online order is not as expected, please contact us at 1-800-775-1827 for help or send an email to store@ripar.us

If you received damaged merchandise, please keep the box, packaging and all contents and contact us as soon as possible at 1-800-775-1827 for help or send an email to store@ripar.us

Ripar does not test any of its products or any of its ingredients on animals anywhere in the world. We use human volunteers and we conduct or commission in vitro testing.

Begin by going to find your shade and answer a few questions in order to determine your recommended products and shades. Feel free to contact us for more support.

Please contact regulatory affair office at: regulatory_affair@ripar.com